Connect Telegram to your site in about 15 minutes

Every Wisper site needs its own Telegram bot — this posts messages into your group and relays replies back to visitors.

1. Open Telegram and message @BotFather, Telegram’s official bot for making bots.
2. Send /newbot, then choose a display name and a username ending in bot.
3. Copy the token from BotFather. You will paste it into the plugin in step 6.

This is where your team will read and answer messages.

1. In Telegram, create a new group, not a channel.
2. Add at least one person, or just yourself for now.
3. Give it a recognizable name, for example “Acme — Website Support”.

This makes each visitor land in their own thread instead of one shared stream.

1. Open the group and tap the group name to open its info.
2. Tap the edit (pencil) icon.
3. Find Topics and switch it on.

The bot needs admin rights to post messages, open topics, and close them.

1. Open Administrators → Add Admin in the group.
2. Search for the bot by the username from step 1.
3. Turn on Manage Topics and standard message permissions.

The plugin uses a numeric Chat ID, not the group name.

1. Send any message in the group.
2. Open this URL, replacing the token with your own.
3. Copy the group id, including the minus sign.

In WordPress open Wisper → Settings.

1. Paste the Bot Token from step 1.
2. Paste the Chat ID from step 5.
3. Turn Forum mode on if you enabled Topics.
4. Click Save settings.

This is the step that links Telegram to your site.

1. On the same settings page, click Set Webhook.
2. The plugin registers your site address automatically.
3. You will see a confirmation message if it worked.

The moment of truth.

1. Open your site in a private/incognito window.
2. Open the chat widget and click Invite a specialist.
3. A new topic should appear in your Telegram group.
4. Reply inside the topic and check that it appears in the widget.

Before a visitor reaches a human, Wisper can answer common questions. In Wisper → Settings → FAQ, add one question and answer per line, separated by a pipe.

Once your FAQ has a few entries, Wisper can answer questions that do not match the exact wording.

1. Get an API key from ollama.com or run your own Ollama server.
2. Open Wisper → Settings → AI and enable AI.
3. Click Test AI to confirm the connection.

Add phrases your team types often. They show up as tap-to-send buttons under every new topic.

Outside configured hours the widget shows offline status and disables “Invite a specialist”, while FAQ and AI can keep answering.